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For
Patients
Frequently
Asked Questions
Q: How can I be referred to the Provis Infusion Clinic?
A: Provis Infusion Clinic accepts patients for
infusion services only by referral from physicians. You can ask your doctor
to refer you for treatment at Provis. Upon receipt of the medical referral form
from your doctor, Provis will contact you about further steps including cost
of treatment, insurance support needs and commencement of treatment. You
cannot book your treatment at Provis Infusion Clinic directly.
Q: Will all patients referred to Provis Infusion Clinic be
treated?
A: Each referral is individually reviewed at Provis
Infusion Clinic Inc. If there are concerns about the medical suitability of
treatment, Provis Infusion Clinic will contact your doctor directly. Provis
Infusion Clinic Inc. reserves the right to withhold any treatment.
Q: Which
medications are offered at Provis Infusion Clinic?
A: Provis Infusion Clinic Inc. does not administer
drugs that are available in the public system for those specific indications.
As certain medications are funded by the public system for a limited number
of indications only, Provis Infusion Clinic Inc. will give patients access to
the non-funded indications of those drugs. The formulary of Provis Infusion
Clinic Inc. will change with indications and new clinical results becoming
available, as well as changes in funding by the public system.
The medications currently available at
Provis Infusion Clinic Inc. are:
- Alimta
 (pemetrexed)
- Gemzar
 (gemcitabine)*
- Vectibix(Panitumumab) Instructions
for Vectibix ® Patients
- Zometa(zoledronic acid)*
* for indications
outside of guideline funding.
Q: What
kind of medical supervision is provided at Provis Infusion Clinic?
A.: A physician is present at
all times during patient treatment sessions at Provis Infusion Clinic. Our
clinical procedures and standards are supervised by a team of dedicated
specialists in oncology, rheumatology and nuclear medicine. Medications are
administered by registered specialized nurses, experienced in chemotherapy
infusion. For radioimmunotherapy infusions, service is provided by an
experienced nuclear medicine technologist. Our nursing and technology staff
has an average of seven years in-hospital specialty experience. Emergency
procedures and 911 protocol are established.
Q: How much
will the treatments cost?
A: The cost of your treatment includes the cost of the medication and
the administration cost (i.e. cost related to chemotherapy infusion). Your
doctor will be able to give you an approximate cost per treatment. After you
have been referred to Provis Infusion Clinic Inc. we will provide you with a
statement clearly outlining drug and administration costs as they relate to
your circumstance. Payment must be must be made in full prior to each cycle
of treatment.
Q: How is
the treatment paid for?
A: Drugs administered in the Provis Infusion Clinic
are not covered by public funding or OHIP. Total drug and infusion fees are
paid by the patient to Provis Infusion Clinic before commencement of a
treatment cycle. In some cases, the patient’s 3rd party insurers may cover
all or part (co-pay) of the treatment cost and will reimburse the patient
directly. Provis is committed to making this element as stress free as
possible. We can assist with reimbursement services to help patients find the
best solution for their particular situation.
Q: Is there
insurance coverage for all medications given at the Provis Clinic?
A: In some cases the patient’s 3rd party insurers may
cover all or part (co-pay) of the treatment cost and will reimburse the
patient directly. Insurance coverage for medications and treatment
provided at Provis Infusion Clinic Inc. cannot be guaranteed. Your insurer may
require additional documentation from your referring physician. In that case
it is important that your doctor provides the requested information to your
insurer in order to optimize your opportunity for a successful claim.
Q: Do you
have information on reimbursement for the cost of medications?
A: Yes.
Click
this link for helpful information about reimbursement for the cost of
medications used at the Provis Clinic.
Q: Where
is a Provis Infusion Clinic located?
A:
Location 01: 123 Edward Street, Suite 1500, Toronto, Ontario, Canada,
M5G 1E2
Please
refer to map and directions
Q: Who is
my main doctor?
A: Provis Infusion Clinic Inc. is responsible for your care during the
time you are at our clinic. Our experienced medical team will deal with any
issues that may arise during your treatment. After your treatment at Provis Infusion Clinic, your
follow-up care will be by your referring physician. Should your medical
situation change suddenly, you should contact your managing physician or go
to an emergency department just as you would normally do when you receive
other types of treatment.
Q: How will
my doctor know what treatment I received?
A: The treatment prescribed by your physician will
prompt your referral to the Provis Infusion Clinic. During each treatment at
Provis Infusion Clinic we will fax a written record of the treatment you
received on that particular day. In addition, we will provide your doctor
with a summary of treatments received when your last cycle at Provis Infusion
Clinic is completed, or in case of termination of treatment. If your
treatment is not given on a particular day, we will advise your physician to
keep him/her fully informed.
Q: Does
Provis Infusion Clinic provide second opinions or consultation services?
A: No. Provis Infusion
Clinic Inc. offers a service for specialists and their patients to provide
access to therapies not currently funded under the public system. We deliver
therapies recommended by your attending physician. Provis Infusion Clinic
Inc. reserves the right to withhold any treatment.
Q: What else should I know before receiving treatment at
Provis Infusion Clinic Inc.?
A:
Additional
Information for Patients
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